Privacy Policy

Effective Date: 27/07/2025
Company Name: Shields Fire Doors Ltd
Email: info@shieldsfiredoors.co.uk

1. Introduction

Shields Fire Doors Ltd we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and store your personal information when you use our services, visit our website, or contact us.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Information We Collect

We may collect and process the following personal data:

Full name
Contact details (phone number, email address, postal address)
Business or property address
Site access or security information
Payment and billing details
Communication history (emails, messages, calls)
Technical data (IP address, browser type, operating system, cookies)

3. How We Use Your Data

We use your information to:

Provide and manage our services (repairs, inspections, and installations)
Communicate with you regarding appointments, quotes, and reports
Send invoices and process payments
Maintain internal records for legal and regulatory compliance
Improve our services and website functionality

We will not sell, rent, or trade your data to third parties for marketing purposes.

4. Legal Basis for Processing

We process your data under the following legal bases:

Contractual obligation: to provide the services you request
Legal obligation: to comply with fire safety and financial regulations
Legitimate interests: to operate and grow our business
Consent: where you have explicitly agreed (e.g. newsletter signup)

5. Data Retention

We will retain your data only as long as necessary for the purposes we collected it for, including legal, accounting, and reporting requirements. Typically, we retain data for up to 7 years in accordance with UK tax law.

6. Data Sharing

We may share your data with:

Trusted service providers who assist with business operations (e.g. accounting, IT, or legal)
Regulatory or legal authorities if required by law
Insurers or auditors in connection with compliance or claims

All third parties are required to handle your data securely and in accordance with UK data protection laws.

7. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction or deletion of inaccurate or unnecessary data
Object to or restrict how we process your data
Withdraw consent where processing is based on consent
Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise your rights, please contact us at [Insert Email Address].

8. Cookies

Our website may use cookies to enhance your browsing experience. You can disable cookies through your browser settings at any time.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be posted on our website with an updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Shields Fire Doors Ltd

Email: info@shieldsfiredoors.co.uk